Itella Logistics

itellaItella is one of the leading providers of logistics services in the Northern Europe and Russia. For about 15 years Itella offers to Russian and international companies in Russia all-inclusive logistics and there it is one of the market leaders in terms of warehousing. In addition, Itella’s services include motor, air, sea and rail transportation as well as customs clearance and logistics for e-commerce.

Project: Installation of an IT support for infrastructure and ERP system in the Russian subsidiary of Itella Logistics

Process requirements:
  • 24/7 support
  • Qualified consulting of users in relation to the system usage
  • Multi-level support – depending on the requirements
  • Fixed time of response on users’ requests
Technical requirements:
  • Support of 25 data bases and 11 1C configurations
  • Technical system support for all modules (bookkeeping, tax accounting, budgeting, HR management, logistics)
  • Integration with other 1C solutions
Solution:
  • Development of a multi-level user support system
  • Establishment of a technical support system for permanent availability of 1C software
Result:
  • Introduction and adjustment of the multi-level support system according to the user’s requirements
  • 24/7 support (software and hardware)
  • Permanent accessibility by several hundreds of users
  • A release capable system for prompt up-dates which are necessary due to the frequently changing Russian legislation
  • Service Level Agreement (SLA) in the multi-level user support proposes an answer to all questions within 15 minutes. The solution for critical problems is found within 1 hour.


Project: Implementation of the 1C: Documentflow software module


Process requirements:
  • Document management (contracts, orders, procedures)
  • Workflow supported business processes in the legal department
  • Organization of the centralized company’s documentation
Technical requirements:
  • Formalizing and structuring of the business processes in the legal department
  • Development of a template-based document preparation
Solution:
  • Implementation and customization of 1C: Documentflow
  • Standardization of the workflow structured business processes
  • Training for users
Result:
  • Realization on the basis of 1C: Documentflow application
  • Functioning workflow and structured business processes
  • Project costs within the allocated budget


Project: Optimization of the data exchange between the 1C: Personnel management und the SAP HR systems

Administration of more than 3,000 employees in the system. More than 100 documents daily in the transaction from 1C to SAP HR

Process requirements:
  • Company data transfer (staff turnover) to the central administration system
  • System supported request for establishment of an account on the company web-site and e-mail address
Technical requirements:
  • Customizing of the mutual data exchange::
  • Migration of the personnel data
  • Establishment of an account on the company web-site from 1C in SAP
  • Hand-over of documents from SAP to 1C and one-valued indexation of the documents in 1C
  • Possibility of an online data request as well as according to schedule
Solution:
  • Implementation and customization of the standard “1C: MDM” solution
  • Data reduction through avoiding data redundancy in the existing data bases and identification of records through the reference master
  • Implementation and customization of the business processes in relation to the master data up-dating
  • Development of an interface to the data exchange between the "1C: Accounting" system and the contract approval system
  • Development of an application for automatic recognition of the master data duplicates
Result:
  • Employment of "1C: Enterprise Management 8. MDM reference data" considerably reduced the amount of the master data management
  • Customization of the application “Master data management” significantly decreased the error frequency


Senior Engineer of "Itella":

"Itella" LLC and assino co-operate confidently since 2012. The positive experience of the team work in the area of 1C support as well as a modern project management and an excellent qualification were the decisive factors for selection of assino as a service provider for installation of a document workflow.As a first step to realization of this large-scale project, the “1C: MDM” module was successfully taken into operation by “Itella”.Assino analyzed the business processes perfectly and undertook their re-structuring. Based on the analysis, the following sub-projects were singled out:
  • Implementation and customization of the "1C: MDM” module;
  • Avoiding of data redundancy in the existing data bases and identification of records through the reference master;
  • Implementation and customization of the business processes in relation to the master data up-dating;
  • Development of an interface for the data exchange between the "1C: Accounting" system and the contract approval system;
  • Development of an application for automatic recognition of the master data duplicates.
As a next step, assino executed a migration in the MDM system of calculation documents and contracts and conducted training for users to enable them working with the new system.The customization of "1C: Enterprise Management 8. MDM reference data" carried out by assino reduced the volume of the master data processing. The established by assino parameters led to a significant fault reduction which is of a paramount importance for Itella.The developed by assino interfaces between MDM and other information systems contributed to a favorable implementation of the “1C: Documentflow” system.


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