Maintenance and Support

Assino offers you for your implemented business applications an added value through maintenance and support. It takes care of a long utilization time and a reduction of deficiencies – also for satisfaction of your users and return on investment (ROI).

High-quality maintenance and support is the key to optimization of every application system at the enterprise. The quality of an application system consists not in that it is quickly implemented with
the help of some tools but rather how it optimizes the working routine after being introduced. On this basis we offer you a comprehensive consulting following the introduction. We are responsible for functioning of the system, so that your enterprise can take advantage of implementation of the application system.

To our customers we offer a 4-level support according to ITIL. All support levels are available in 3 languages: German, English and Russian – by telephone or e-mail.

From our branch offices and representations located throughout Europe (incl. Germany, Russia and Ukraine) we provide our customers with support without delays and limitations due to different time zones. Our support does not end up after eight hours. We offer you a premium service with ‘tailor-made’ support packages corresponding to your needs for projects and requests. Also beyond the normal business hours and at holiday times.

Especially for the employees of its customers – including multi-national enterprises – assino has developed a range of trainings which are aimed at different user categories. These trainings are not only overview seminars to give the users an idea about the requirements of the local regulations in relation to audit, taxation and customs. We do not limit ourselves just by delivery
of a presentation on possible functionality of all applications.

These trainings are also intensive technical workshops. They make it possible for the user to then work independently and for the key users to customize the implemented application systems.

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