Multi-language and overall support of the installed software
Our service does not end with the software installation. The productivity of your application is of the highest priority for us. The experienced support after the „Go Live” of the project guarantees both the longevity of the installed application and its permanent performance. With it you protect your investment to the highest degree. We offer to our international customers a 4-level support according to ITIL. All support levels are available in 3 languages: German, English and Russian – by telephone and by e-mail.
Project participants who worked on site are also available for providing support. In a service level agreement (SLA) we combine maintenance and support.
On the basis of our throughout Europe available branch offices and representations (including in Germany, Russia and Ukraine), we make it possible for our customers to be supported without delays and inconveniences due to the different time zones. Our support does not end after eight hours. We offer you a premium service through “tailor-made” support packages corresponding to your need of projects and requests. Including beyond the normal business hours and during holidays.
The assino support is provided by our experts who speak your language and also solve your problems, for example, your users speak only Russian, Management and Financial department are based in Germany and Controlling in the USA. What would be the procedure and how many people would be contacted to solve an on-site IT problem in Russia? With assino as support providers this question does not arise – we are your “single entry point” for an immediate help.